Returns & Ordering Conditions
Dealing with returns is very expensive! Return shipping fees, staff time, fees, filing, restocking, improper return boxing... the list goes on and on. We are attempting to keep our prices as low as possible for our customers and still keep the doors open. In order to do this, we have to have a very strict return policy.
PLEASE DO NOT PLACE AN ORDER FOR ANY OF OUR PRODUCTS UNLESS YOU ARE VERY SURE THAT IT IS WHAT YOU WANT. If you are ordering an item that you have questions about, please contact us before ordering! We love answering questions about the products and we do not want you to receive a product that you are not happy with and can't use. We are open 7 days a week so please take a moment and contact us. We are all professional artists and crafters on staff here and can help you. Getting samples before bulk ordering is a great idea. You can do that here: SAMPLES DEPARTMENT
Our motto is "Let's get it right the first time!".
Something To Think About:
It is not environmentally friendly to have boxes going back and forth. The most eco-friendly way to shop is to make sure that you are getting what you want/need the first time. Shipping fuel is expensive in more ways than one and wasting it has a drastic impact on our precious planet. Be kind to your planet, and please Contact Us if you are unsure of a product.
We are VERY accessible 7 days a week so please take the time to contact us with questions before ordering. We want you to be happy with every item you order!
Call (888) 833-7501 or here is a link to our Contact Us for more options.
We do not offer exchanges
If you qualify to do a return based on the above, please initiate a return and place a new order for what you need. When we receive your return we will issue the appropriate amount due.
If your UPS box is stolen off your porch or was never delivered, it is covered by insurance. The first step is to check all around your house to make sure the delivery person did not leave it in a bush, carport, garage etc. The second step is to Contact Us in writing so we can contact UPS and put in a claim. It usually takes 8 days to get a claim approved with UPS. If the claim is accepted we will issue a refund. Please use a SAFE address when you checkout. More and more boxes are being stolen from unlocked boxes.
USPS insurance does not cover theft from your box or porch! If it is a Priority Mail box then please visit your local post office with your tracking number. The second step is to Contact Us in writing so we can contact USPS and put in a claim. It usually takes 10 to 30 days for USPS to settle a claim. If the claim is accepted we will issue a refund. Please use a SAFE address when you checkout. More and more boxes are being stolen from unlocked boxes. It is not our responsibility to verify your address, check to see if the address is secure, or be responsible for entering an unsafe address. This is the customer's responsibility.
We need to hear from you asap! There are time limits to filing claims, so please contact us within 14 days of your box being overdue.